{"id":23856,"date":"2025-06-12T04:10:43","date_gmt":"2025-06-12T04:10:43","guid":{"rendered":"https:\/\/prestige-aura.com\/?page_id=23856"},"modified":"2025-07-03T06:40:27","modified_gmt":"2025-07-03T06:40:27","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/prestige-aura.com\/fr_fr\/shipping-policy\/","title":{"rendered":"Politique d'exp\u00e9dition"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"23856\" class=\"elementor elementor-23856\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e5765e e-flex e-con-boxed e-con e-parent\" data-id=\"1e5765e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58a682f elementor-widget elementor-widget-heading\" data-id=\"58a682f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique d'exp\u00e9dition\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8453d85 elementor-widget elementor-widget-text-editor\" data-id=\"8453d85\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"main-content\" class=\"main-content\"><div id=\"shoplaza-section-1540534764625\" class=\"shoplaza-section\" data-section-id=\"1540534764625\" data-section-type=\"page_detail\" data-section-style=\"\"><div class=\"page-container my-14\"><div class=\"mce-content mt-10 break-words\"><div><strong>Traitement des commandes<\/strong><\/div><div>Toutes les commandes sont trait\u00e9es dans un d\u00e9lai de 3 \u00e0 5 jours ouvrables.<\/div><div>Chaque article est soigneusement inspect\u00e9 et emball\u00e9 pour garantir la meilleure qualit\u00e9 possible avant d'\u00eatre exp\u00e9di\u00e9.<\/div><div>\u00a0<\/div><div><strong>Couverture des frais d'exp\u00e9dition<\/strong><\/div><div>Nous sommes fiers d'offrir des services d'exp\u00e9dition dans le monde entier et de livrer nos produits exclusifs \u00e0 nos clients dans le monde entier.<\/div><div>\u00a0<\/div><div><strong>D\u00e9lai de livraison estim\u00e9<\/strong><\/div><div>Les d\u00e9lais de livraison varient en fonction de la destination et du type de produit :<\/div><div>\u00a0<\/div><div>Livraison standard : 5-20 jours ouvrables.<\/div><div>\u00a0<\/div><div>Veuillez noter que les articles fabriqu\u00e9s \u00e0 la main, les r\u00e9pliques de luxe ou les pi\u00e8ces personnalis\u00e9es peuvent n\u00e9cessiter un d\u00e9lai suppl\u00e9mentaire pendant les p\u00e9riodes de pointe.<\/div><div>\u00a0<\/div><div>Veuillez noter que le d\u00e9douanement, les conditions m\u00e9t\u00e9orologiques, l'encombrement des ports et les jours f\u00e9ri\u00e9s importants (par exemple No\u00ebl) peuvent allonger les d\u00e9lais de livraison. Ces facteurs sont ind\u00e9pendants de notre volont\u00e9 et ne constituent pas des motifs valables de remboursement ou de contestation.<\/div><div>\u00a0<\/div><div><strong>Informations sur le suivi<\/strong><\/div><div>Une fois votre commande exp\u00e9di\u00e9e, un num\u00e9ro de suivi vous sera envoy\u00e9 par courrier \u00e9lectronique. Vous pouvez suivre l'acheminement de votre envoi \u00e0 tout moment.<\/div><div>\u00a0<\/div><div><strong>Retards d'exp\u00e9dition et colis perdus<\/strong><\/div><div>Nous travaillons en \u00e9troite collaboration avec nos partenaires logistiques afin de minimiser les probl\u00e8mes d'exp\u00e9dition. Cependant :<\/div><div>\u00a0<\/div><div>Si votre commande est retard\u00e9e de plus de 30 jours ouvrables, veuillez nous contacter pour obtenir de l'aide.<\/div><div>\u00a0<\/div><div>Pour les colis perdus confirm\u00e9s par le transporteur, nous vous proposerons soit un remboursement int\u00e9gral, soit une r\u00e9exp\u00e9dition gratuite, selon votre pr\u00e9f\u00e9rence.<\/div><div><strong>\u00a0<\/strong><\/div><div><strong>Incidents de transport et r\u00e9solution<\/strong><\/div><div>\ud83d\udce6 Colis endommag\u00e9 pendant le transport<\/div><div>Si votre colis semble visiblement endommag\u00e9 lors de la livraison, refusez de l'accepter et contactez imm\u00e9diatement notre service client\u00e8le.<\/div><div>\u00a0<\/div><div>Si la livraison a lieu en votre absence, veuillez contacter directement le transporteur.<\/div><div>\u00a0<\/div><div>Une fois qu'un produit est marqu\u00e9 comme \"livr\u00e9\" par le transporteur, nous ne sommes plus responsables du colis.<\/div><div>\u00a0<\/div><div>Une fois que le transporteur a termin\u00e9 son enqu\u00eate sur les dommages, nous organisons un remboursement ou un remplacement en fonction des conclusions de l'enqu\u00eate.<\/div><div>\u00a0<\/div><div>Si un article arrive endommag\u00e9, veuillez le signaler avec des photos dans les 3 jours suivant la livraison pour une r\u00e9solution rapide.<\/div><div>\u00a0<\/div><div><strong>Notes compl\u00e9mentaires<\/strong><\/div><div>Le d\u00e9douanement peut entra\u00eener des d\u00e9lais suppl\u00e9mentaires, en fonction des politiques de votre pays.<\/div><div>\u00a0<\/div><div>Nous ne sommes pas responsables des droits de douane ou des taxes appliqu\u00e9s \u00e0 l'arriv\u00e9e.<\/div><div>\u00a0<\/div><div>Veuillez vous assurer que l'adresse de livraison fournie est correcte afin d'\u00e9viter tout probl\u00e8me de livraison.<\/div><\/div><\/div><\/div><\/div><div id=\"shoplaza-section-footer\" class=\"shoplaza-section\" 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