{"id":23856,"date":"2025-06-12T04:10:43","date_gmt":"2025-06-12T04:10:43","guid":{"rendered":"https:\/\/prestige-aura.com\/?page_id=23856"},"modified":"2025-07-03T06:40:27","modified_gmt":"2025-07-03T06:40:27","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/prestige-aura.com\/es\/shipping-policy\/","title":{"rendered":"Env\u00edo Poleicy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"23856\" class=\"elementor elementor-23856\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e5765e e-flex e-con-boxed e-con e-parent\" data-id=\"1e5765e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58a682f elementor-widget elementor-widget-heading\" data-id=\"58a682f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de env\u00edos\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8453d85 elementor-widget elementor-widget-text-editor\" data-id=\"8453d85\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"main-content\" class=\"main-content\"><div id=\"shoplaza-section-1540534764625\" class=\"shoplaza-section\" data-section-id=\"1540534764625\" data-section-type=\"page_detail\" data-section-style=\"\"><div class=\"page-container my-14\"><div class=\"mce-content mt-10 break-words\"><div><strong>Tramitaci\u00f3n de pedidos<\/strong><\/div><div>Todos los pedidos se tramitan en un plazo de 3 a 5 d\u00edas laborables.<\/div><div>Cada art\u00edculo se inspecciona y embala cuidadosamente para garantizar la m\u00e1xima calidad antes de su env\u00edo.<\/div><div>\u00a0<\/div><div><strong>Cobertura de env\u00edos<\/strong><\/div><div>Estamos orgullosos de ofrecer env\u00edos a todo el mundo, entregando nuestros exclusivos productos a clientes de todo el planeta.<\/div><div>\u00a0<\/div><div><strong>Plazo de entrega estimado<\/strong><\/div><div>Los plazos de entrega var\u00edan seg\u00fan el destino y el tipo de producto:<\/div><div>\u00a0<\/div><div>Entrega est\u00e1ndar: 5-20 d\u00edas laborables.<\/div><div>\u00a0<\/div><div>Tenga en cuenta que los art\u00edculos artesanales, las r\u00e9plicas de lujo o las piezas personalizadas pueden requerir m\u00e1s tiempo en temporada alta.<\/div><div>\u00a0<\/div><div>Tenga en cuenta que el despacho de aduanas, las condiciones meteorol\u00f3gicas, la congesti\u00f3n portuaria y las fiestas importantes (por ejemplo, Navidad) pueden alargar los plazos de entrega. Estos factores est\u00e1n fuera de nuestro control y no son motivos v\u00e1lidos de reembolso o disputa.<\/div><div>\u00a0<\/div><div><strong>Informaci\u00f3n de seguimiento<\/strong><\/div><div>Una vez enviado el pedido, recibir\u00e1 por correo electr\u00f3nico un n\u00famero de seguimiento. Podr\u00e1 seguir el recorrido de su env\u00edo en cualquier momento.<\/div><div>\u00a0<\/div><div><strong>Retrasos en los env\u00edos y p\u00e9rdida de paquetes<\/strong><\/div><div>Trabajamos en estrecha colaboraci\u00f3n con nuestros socios log\u00edsticos para minimizar los problemas de env\u00edo. No obstante:<\/div><div>\u00a0<\/div><div>Si su pedido se retrasa m\u00e1s de 30 d\u00edas laborables, p\u00f3ngase en contacto con nosotros.<\/div><div>\u00a0<\/div><div>Para los paquetes perdidos confirmados por el transportista, le ofreceremos un reembolso completo o un reenv\u00edo gratuito, seg\u00fan prefiera.<\/div><div><strong>\u00a0<\/strong><\/div><div><strong>Incidentes de transporte y resoluci\u00f3n<\/strong><\/div><div>\ud83d\udce6 Paquete da\u00f1ado durante el transporte<\/div><div>Si su paquete parece visiblemente da\u00f1ado durante la entrega, no lo acepte y p\u00f3ngase en contacto con nuestro servicio de atenci\u00f3n al cliente inmediatamente.<\/div><div>\u00a0<\/div><div>Si la entrega se produce en su ausencia, p\u00f3ngase en contacto directamente con el transportista.<\/div><div>\u00a0<\/div><div>Una vez que el transportista marca un producto como \"entregado\", dejamos de ser responsables del paquete.<\/div><div>\u00a0<\/div><div>Una vez que el servicio de mensajer\u00eda complete la investigaci\u00f3n de los da\u00f1os, organizaremos el reembolso o la sustituci\u00f3n en funci\u00f3n de las conclusiones.<\/div><div>\u00a0<\/div><div>Si un art\u00edculo llega da\u00f1ado, notif\u00edquelo con fotos en un plazo de 3 d\u00edas a partir de la entrega para que se resuelva lo antes posible.<\/div><div>\u00a0<\/div><div><strong>Notas adicionales<\/strong><\/div><div>El despacho de aduanas puede causar retrasos adicionales, dependiendo de las pol\u00edticas de su pa\u00eds.<\/div><div>\u00a0<\/div><div>No nos hacemos responsables de los derechos de aduana o impuestos aplicados a la llegada.<\/div><div>\u00a0<\/div><div>Aseg\u00farese de indicar la direcci\u00f3n de env\u00edo correcta para evitar problemas de entrega.<\/div><\/div><\/div><\/div><\/div><div id=\"shoplaza-section-footer\" class=\"shoplaza-section\" data-section-id=\"footer\" data-section-type=\"footer\" data-section-style=\"expand\"><div class=\"footer__newsletter\"><div class=\"page-container lg:flex lg:items-center lg:justify-center py-8 md:px-8\">\u00a0<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shipping Policy Order ProcessingAll orders are processed within 3\u20135 business days.Each item is carefully inspected and packaged to ensure the 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