{"id":13,"date":"2025-06-12T04:10:15","date_gmt":"2025-06-12T04:10:15","guid":{"rendered":"https:\/\/prestige-aura.com\/?page_id=13"},"modified":"2025-07-03T06:06:22","modified_gmt":"2025-07-03T06:06:22","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/prestige-aura.com\/es\/refund_returns\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-911a2b1 e-flex e-con-boxed e-con e-parent\" data-id=\"911a2b1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f29bd7d elementor-widget elementor-widget-heading\" data-id=\"f29bd7d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6da1a1 elementor-widget elementor-widget-text-editor\" data-id=\"a6da1a1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"98\" data-end=\"349\">At PrestigeAura.watch, we are committed to providing you with a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a clear and transparent returns and refund policy to assist you with confidence.<\/p><hr data-start=\"351\" data-end=\"354\" \/><h2 data-start=\"356\" data-end=\"382\">Returns &amp; Refund Policy<\/h2><h3 data-start=\"384\" data-end=\"421\">Return Timeframes by Product Type<\/h3><p data-start=\"422\" data-end=\"481\">Different product categories have different return windows:<\/p><ul data-start=\"483\" data-end=\"699\"><li data-start=\"483\" data-end=\"598\"><p data-start=\"485\" data-end=\"598\"><strong data-start=\"485\" data-end=\"514\">Bags, Belts, and Wallets:<\/strong><br data-start=\"514\" data-end=\"517\" \/>You may request a return or exchange within <strong data-start=\"563\" data-end=\"573\">7 days<\/strong> of receiving your order.<\/p><\/li><li data-start=\"600\" data-end=\"699\"><p data-start=\"602\" data-end=\"699\"><strong data-start=\"602\" data-end=\"614\">Watches:<\/strong><br data-start=\"614\" data-end=\"617\" \/>You may request a return or exchange within <strong data-start=\"663\" data-end=\"674\">30 days<\/strong> of receiving your order.<\/p><\/li><\/ul><hr data-start=\"701\" data-end=\"704\" \/><h3 data-start=\"706\" data-end=\"729\">Notification Period<\/h3><p data-start=\"730\" data-end=\"875\">Regardless of product type, you must <strong data-start=\"767\" data-end=\"806\">notify us within 7 days of delivery<\/strong> if there are any issues such as damage, defects, or incorrect items.<\/p><hr data-start=\"877\" data-end=\"880\" \/><h3 data-start=\"882\" data-end=\"904\">Return Eligibility<\/h3><p data-start=\"905\" data-end=\"943\">To be eligible for return, items must:<\/p><ul data-start=\"944\" data-end=\"1110\"><li data-start=\"944\" data-end=\"992\"><p data-start=\"946\" data-end=\"992\">Be unused, unworn, and in brand new condition.<\/p><\/li><li data-start=\"993\" data-end=\"1049\"><p data-start=\"995\" data-end=\"1049\">Include all original packaging, tags, and accessories.<\/p><\/li><li data-start=\"1050\" data-end=\"1110\"><p data-start=\"1052\" data-end=\"1110\">Not have been altered, cleaned, or show any signs of wear.<\/p><\/li><\/ul><p data-start=\"1112\" data-end=\"1232\"><strong data-start=\"1112\" data-end=\"1128\">Tenga en cuenta lo siguiente:<\/strong><br data-start=\"1128\" data-end=\"1131\" \/>Items showing any signs of use or wear\u2014including trying on\u2014will not be accepted for return or refund.<\/p><hr data-start=\"1234\" data-end=\"1237\" \/><h2 data-start=\"1239\" data-end=\"1268\">Damaged or Incorrect Items<\/h2><p data-start=\"1269\" data-end=\"1435\">If you receive a damaged, defective, or incorrect product, please contact us within <strong data-start=\"1353\" data-end=\"1363\">7 days<\/strong> of delivery at <strong data-start=\"1379\" data-end=\"1408\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1381\" data-end=\"1406\">service@prestige-aura.com<\/a><\/strong>. We will promptly arrange:<\/p><ul data-start=\"1436\" data-end=\"1574\"><li data-start=\"1436\" data-end=\"1462\"><p data-start=\"1438\" data-end=\"1462\">A replacement or refund.<\/p><\/li><li data-start=\"1463\" data-end=\"1574\"><p data-start=\"1465\" data-end=\"1574\">Reimbursement of your original and return shipping costs, if the issue is confirmed to be our responsibility.<\/p><\/li><\/ul><hr data-start=\"1576\" data-end=\"1579\" \/><h2 data-start=\"1581\" data-end=\"1604\">Non-Returnable Items<\/h2><p data-start=\"1605\" data-end=\"1665\">The following items are not eligible for return or exchange:<\/p><ul data-start=\"1666\" data-end=\"1788\"><li data-start=\"1666\" data-end=\"1704\"><p data-start=\"1668\" data-end=\"1704\">Customized or personalized products.<\/p><\/li><li data-start=\"1705\" data-end=\"1737\"><p data-start=\"1707\" data-end=\"1737\">Final sale or clearance items.<\/p><\/li><li data-start=\"1738\" data-end=\"1788\"><p data-start=\"1740\" data-end=\"1788\">Items with visible wear, alterations, or damage.<\/p><\/li><\/ul><hr data-start=\"1790\" data-end=\"1793\" \/><h2 data-start=\"1795\" data-end=\"1812\">Return Process<\/h2><ol data-start=\"1813\" data-end=\"2399\"><li data-start=\"1813\" data-end=\"1972\"><p data-start=\"1816\" data-end=\"1972\"><strong data-start=\"1816\" data-end=\"1845\">Contact Customer Support:<\/strong><br data-start=\"1845\" data-end=\"1848\" \/>Before sending any items back, you must email <strong data-start=\"1897\" data-end=\"1926\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1899\" data-end=\"1924\">service@prestige-aura.com<\/a><\/strong> with your order number and reason for return.<\/p><\/li><li data-start=\"1973\" data-end=\"2198\"><p data-start=\"1976\" data-end=\"2101\"><strong data-start=\"1976\" data-end=\"2001\">Obtain Authorization:<\/strong><br data-start=\"2001\" data-end=\"2004\" \/>We will provide a return authorization (RMA), the return address, and detailed instructions.<\/p><blockquote data-start=\"2105\" data-end=\"2198\"><p data-start=\"2107\" data-end=\"2198\"><strong data-start=\"2107\" data-end=\"2198\">Do not ship any items to the original shipping address or sender without authorization.<\/strong><\/p><\/blockquote><\/li><li data-start=\"2199\" data-end=\"2303\"><p data-start=\"2202\" data-end=\"2303\"><strong data-start=\"2202\" data-end=\"2218\">Pack &amp; Ship:<\/strong><br data-start=\"2218\" data-end=\"2221\" \/>Securely package your return and ship it using a <strong data-start=\"2273\" data-end=\"2302\">trackable courier service<\/strong>.<\/p><\/li><li data-start=\"2304\" data-end=\"2399\"><p data-start=\"2307\" data-end=\"2399\"><strong data-start=\"2307\" data-end=\"2322\">Inspection:<\/strong><br data-start=\"2322\" data-end=\"2325\" \/>All returns will be inspected before a refund or exchange is processed.<\/p><\/li><\/ol><hr data-start=\"2401\" data-end=\"2404\" \/><h2 data-start=\"2406\" data-end=\"2424\">Shipping &amp; Fees<\/h2><ul data-start=\"2425\" data-end=\"2824\"><li data-start=\"2425\" data-end=\"2549\"><p data-start=\"2427\" data-end=\"2549\">For returns due to personal reasons (e.g., size or style change), return shipping costs are the customer\u2019s responsibility.<\/p><\/li><li data-start=\"2550\" data-end=\"2611\"><p data-start=\"2552\" data-end=\"2611\">A <strong data-start=\"2554\" data-end=\"2576\">$25 restocking fee<\/strong> applies to all returns or refunds.<\/p><\/li><li data-start=\"2612\" data-end=\"2714\"><p data-start=\"2614\" data-end=\"2714\">If you request an exchange, shipping for the replacement item is also the customer\u2019s responsibility.<\/p><\/li><li data-start=\"2715\" data-end=\"2824\"><p data-start=\"2717\" data-end=\"2824\">If the return is due to our error or a defective product, all related shipping costs will be covered by us.<\/p><\/li><\/ul><hr data-start=\"2826\" data-end=\"2829\" \/><h2 data-start=\"2831\" data-end=\"2841\">Refunds<\/h2><p data-start=\"2842\" data-end=\"2885\">Once your return is received and inspected:<\/p><ul data-start=\"2886\" data-end=\"3058\"><li data-start=\"2886\" data-end=\"2973\"><p data-start=\"2888\" data-end=\"2973\">Refunds will be issued to your original payment method within <strong data-start=\"2950\" data-end=\"2972\">5 business days<\/strong>.<\/p><\/li><li data-start=\"2974\" data-end=\"3058\"><p data-start=\"2976\" data-end=\"3058\">Original shipping fees are non-refundable (unless the return is due to our error).<\/p><\/li><\/ul><hr data-start=\"3060\" data-end=\"3063\" \/><h2 data-start=\"3065\" data-end=\"3078\">Contact Us<\/h2><p data-start=\"3079\" data-end=\"3200\">If you have any questions or need help with a return or exchange, please contact us:<br \/><strong data-start=\"3164\" data-end=\"3174\">Email:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3175\" data-end=\"3200\">service@prestige-aura.com<\/a><\/p><hr data-start=\"3202\" data-end=\"3205\" \/><h2 data-start=\"3207\" data-end=\"3224\">Policy Updates<\/h2><p data-start=\"3225\" data-end=\"3388\">We reserve the right to modify this policy at any time. Any updates will be posted here with the \u201cLast Updated\u201d date below. Please review this policy periodically.<\/p><p data-start=\"3390\" data-end=\"3428\"><strong data-start=\"3390\" data-end=\"3407\">Last Updated:<\/strong> May 18, 2020<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refund Policy At PrestigeAura.watch, we are committed to providing you with a smooth and satisfying shopping experience. If [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/prestige-aura.com\/es\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prestige-aura.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prestige-aura.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prestige-aura.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prestige-aura.com\/es\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":0,"href":"https:\/\/prestige-aura.com\/es\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"wp:attachment":[{"href":"https:\/\/prestige-aura.com\/es\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}