Returns & Refund Policy
At PrestigeAura.watch, we are committed to providing you with a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a clear and transparent returns and refund policy to assist you with confidence.
Returns & Refund Policy
Return Timeframes by Product Type
Different product categories have different return windows:
Bags, Belts, and Wallets:
You may request a return or exchange within 7 days of receiving your order.Watches:
You may request a return or exchange within 30 days of receiving your order.
Notification Period
Regardless of product type, you must notify us within 7 days of delivery if there are any issues such as damage, defects, or incorrect items.
Return Eligibility
To be eligible for return, items must:
Be unused, unworn, and in brand new condition.
Include all original packaging, tags, and accessories.
Not have been altered, cleaned, or show any signs of wear.
Please note:
Items showing any signs of use or wear—including trying on—will not be accepted for return or refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at [email protected]. We will promptly arrange:
A replacement or refund.
Reimbursement of your original and return shipping costs, if the issue is confirmed to be our responsibility.
Non-Returnable Items
The following items are not eligible for return or exchange:
Customized or personalized products.
Final sale or clearance items.
Items with visible wear, alterations, or damage.
Return Process
Contact Customer Support:
Before sending any items back, you must email [email protected] with your order number and reason for return.Obtain Authorization:
We will provide a return authorization (RMA), the return address, and detailed instructions.Do not ship any items to the original shipping address or sender without authorization.
Pack & Ship:
Securely package your return and ship it using a trackable courier service.Inspection:
All returns will be inspected before a refund or exchange is processed.
Shipping & Fees
For returns due to personal reasons (e.g., size or style change), return shipping costs are the customer’s responsibility.
A $25 restocking fee applies to all returns or refunds.
If you request an exchange, shipping for the replacement item is also the customer’s responsibility.
If the return is due to our error or a defective product, all related shipping costs will be covered by us.
Refunds
Once your return is received and inspected:
Refunds will be issued to your original payment method within 5 business days.
Original shipping fees are non-refundable (unless the return is due to our error).
Contact Us
If you have any questions or need help with a return or exchange, please contact us:
Email: [email protected]
Policy Updates
We reserve the right to modify this policy at any time. Any updates will be posted here with the “Last Updated” date below. Please review this policy periodically.
Last Updated: May 18, 2020
