Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Simply select your style on the product page, click the “Add to Cart” button, and follow the simple steps to complete your order.
We will prepare your order and notify you when it’s ready to ship!
We accept most major credit and debit cards, as well as PIX, Boleto, OXXO and some cryptocurrencies (including Bitcoin, USDT and Ethereum). You can choose the payment method that works best for you.
All transactions are secure and confidential – your personal information will never be disclosed.
Due to PayPal’s copying policy, we do not accept PayPal payments. Detailed payment information will be provided when you place your order.
When you proceed to the checkout page and purchase from our online store, we adhere to the highest security standards to protect your personal information.
When you purchase online using a credit card, all of your information is entered into an SSL-protected web page. Your information is then SSL-encrypted and sent directly to our network of credit card providers, where your credit card and transaction are authorized and approved. Your credit card information is not stored on our servers.
Orders are typically dispatched within 5 business days.
Actual delivery time is 10-25 business days depending on your location.
No, we cannot ship to PO Boxes and Military APO/FPO addresses. Your order is very valuable and not as small as a newspaper to be shipped to a PO Box.
Once we start packing and processing your order, you will receive a confirmation email with your order number, shipping details, and a link to track your package online.
Please note that it may take 2-5 days to receive your tracking number (TKN). The TKN is valid when your order is ready to ship.
Since our orders are customized, you can contact us through our contact form or WhatsApp within 2 hours after placing the order to modify some of the order details. After the modification, your order will be put into production immediately and cannot be changed or cancelled.
Pristige Aura products can be shipped worldwide. Whether you live in a big city or a remote area, you can easily receive your order through our international shipping service. For more shipping options and fees, please view our Shipping Policy.
If you want to buy a watch
Question about watches
Turn the stem counterclockwise and pull it out, and turn it clockwise 10-20 times to initially wind the barrel.
Automatic watches are usually in a stopped state when they come out of the counter. After receiving the watch, you first need to wind it fully (rotate the handle clockwise 40 times), after that, as long as you wear it for enough time every day, the automatic tourbillon can replenish the energy to the winding so that the automatic watch can go normally.
Automatic mechanical watches, the automatic winding mechanism generates the power to run
As long as the watch is worn on the hand, with the movement of the arm, the automatic tourbillon can
When the watch is worn on the hand, with the movement of the arm, the automatic tourbillon can rotate with it to produce energy. In other words, only when the watch is worn on the hand, the hair
This means that the watch will not stop until the winding mechanism is constantly replenished.
One of the reasons is the movement, the other is the lack of energy;
Many friends mainly because it is sitting in the office, or just sitting every day
Drinking tea work caused by the lack of kinetic energy to make their mechanical watch stopped or The slow walking.
Generally, new automatic mechanical watches are generally in the stop state, and the first time on the full
After the winding is fully wound for the first time, as long as it is worn for enough time every day, the automatic tourbillon can replenish the energy of the winding, so that the automatic watch can keep time normally.
So when the second hand of the mechanical watch on your wrist has stopped turning, it is most likely
Because you haven’t gotten your body moving lately, your watch is reminding you that it’s time to get up and go. Even if you buy a $20,000+ automatic watch, it will often stop working if you don’t let it move regularly.
The watch we sell has excellent water resistance and strong sealing, suitable for swimming pools and daily water contact. It is not suitable for high temperature immersion or deep sea diving, especially when using the right button underwater. Although we provide a one-year free warranty, it does not cover water damage.
Automatic watches do not contain batteries, so the quality of automatic watches is higher than QUARTZ watches. It is better to wind the automatic watch once every 2 days, do not put it in the place of humidity, dusty, high temperature and the existence of strong magnetic field, and do not collide or shake it violently.
The quality of Prestige Aura products is extremely high, and the brand is renowned for its exquisite watchmaking craftsmanship and strict quality control. Each watch is handmade and uses high-quality materials to ensure accuracy and durability.
Claims about replicas being made in Switzerland, Italy, or Japan are misleading. In reality, all high-quality replica watches—regardless of what the sellers claim—are manufactured in China. Anyone suggesting otherwise is either misinformed or trying to deceive you.
Regarding the Rolex OysterFlex Rubber Strap:
After receiving your order, we will contact you to confirm your wrist circumference and prepare the appropriate length of the rubber strap.
Regarding Stainless Steel Bracelets/Other Adjustable Straps:
We include the necessary tools to adjust the bracelet in every order package. We also provide instructional videos to help you easily understand how to adjust the strap for a perfect fit.
Bracelet Adjustment Service:
Please let us know after placing your order if you require bracelet adjustment and provide your exact wrist circumference. We’re happy to assist you with this, but please note that we cannot keep the protective plastic film on the new bracelet.
Please be aware that during the adjustment process, we cannot guarantee 100% that no marks will be left on the bracelet.
We provide one-year free warranty for all watches purchased from our store (except serious physical damage and water damage).
Our replica watches are 1:1 high-precision replicas, meticulously crafted to look and function like the originals. From the tiniest design details to the way the watch works, we strive for extreme accuracy. Unless you are a professional luxury watch appraiser, it is almost impossible to tell the difference between the real and the fake.
Yes, we use sapphire crystal for the watch face on all our models—just like genuine Rolex watches. Our goal is to match the original as closely as possible in both craftsmanship and materials. Sapphire crystal is known for its clarity and excellent scratch resistance, making it both durable and visually stunning.
